Order changes and payment issues

Refunds & Cancellations

Cancellation before preparation

Contact us as soon as possible if you need to cancel an order. A cancellation may be accepted only when preparation or dispatch has not started.

Prepaid orders

If a prepaid order is cancelled successfully, or if we cannot fulfil it, the eligible refund will be returned through the original payment method. Processing time depends on the payment provider and your bank.

Failed or interrupted payments

If money was deducted but the order is not confirmed, do not place repeated orders immediately. Contact us with the order reference and payment transaction details so we can verify the payment and arrange the appropriate resolution.

Incorrect or damaged items

Report missing, incorrect, or damaged items as soon as possible after delivery, including your order reference and relevant details. We will review the issue and may offer a replacement, partial refund, or other suitable resolution.

Cash on Delivery

Cash on Delivery orders do not involve an online payment refund. If an order cannot be fulfilled, no payment will be collected.

Refund eligibility is assessed based on the order status and the circumstances of the request.